Airxchange® warrants its products to Original Equipment Manufacturing customers for a period of 5 years, ‘parts only,’ for the polymer wheel. The 4M wheels carry a 2-year warranty, and the Energy Recovery Plates carry a 5-year warranty. This warranty covers all components except the drive motor, which carries the motor manufacturer’s warranty. Please note: This warranty applies only to defective components that were properly maintained and not neglected.
Most OEM’s pass this warranty along to the end user. The Airxchange® warranty is longer than most OEM product warranties. Therefore there is a multiple year period from the time the OEM warranty expires and the Airxchange® warranty expires.
Many OEM’s will continue to service and honor the Airxchange® warranty for cassettes in their products even after their own warranty expires. However, there is a growing number of these OEM’s who have chosen to direct their customers to Airxchange® for product support during the balance of the warranty period.
End users are instructed to check with their OEM supplier for warranty support before coming to Airxchange®. When the OEM’s so chose, Airxchange® will continue to offer warranty support the product until the 5 year warranty is complete and non-warranty parts support for the life of the unit.